Refund policy

Returns & Refunds

At Electronicstemporium, we want you to be completely satisfied with your purchase. This policy explains how returns, refunds, exchanges, and cancellations work.

1. 14-Day Return Policy

You may request a return within 14 days of receiving your order. To be eligible for a return:

  • The item must be unused and in its original condition.
  • All original packaging, accessories, manuals, cables, and documentation must be included.
  • The product must not show signs of physical damage, misuse, or modification.
  • Proof of purchase (order number or order confirmation) must be provided.

Please note: replacement parts (such as phone screens or other spare components) cannot be returned once they have been installed.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number, a description of the issue, and clear photos or videos. After verification, we will offer a replacement, a full refund, or a partial refund where applicable, at no extra cost to you.

3. Order Cancellations

You may cancel your order for a full refund within 24 hours of payment confirmation. After 24 hours, orders can still be cancelled as long as they have not yet shipped. Once an order has shipped, it can no longer be cancelled, but you may return it under our 14-day return policy after delivery.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds are issued to your original payment method within 5-10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Original shipping fees are non-refundable unless the return is due to our error or a defective product.

5. Return Shipping

Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect. We recommend using a trackable shipping service and keeping proof of shipment, as we cannot guarantee receipt of returned items without tracking.

6. Contact Us

For any questions about returns or refunds, email us at amerikadatalha@gmail.com. We respond within 1-2 business days.